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call queues
asked in Users
RingCentralForTeamsDesktopPluginI am using the RingCentralForTeamsDesktopPlugin but I cannot find the option to toggle "accept queue calls"...
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Apr 16, 2024 at 3:48pm
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asked in Users
Does idle time reset when a queue member refuses a call?Greetings,We have a few queues set to "Simultaneous" distribution to queue members and about to switch them to...
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Apr 3, 2024 at 8:39am
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Answers
asked in Developers
Integrate Call Queue SMS into CRMI have searched for information on this, and while finding several good articles, nothing that quiet matches what we nee...
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Mar 8, 2024 at 8:43am
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1
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asked in Users
Where can I view all users logged into call groupsWe are getting complaints that customers are being routed to voicemail. Yet the queue members claim they are logged in a...
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Mar 5, 2024 at 10:23am
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1
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asked in Users
Change number of ringsI have our call queue setup for Simultaneous. It only rings 1 time before going to voicemail. I can't find any setti...
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Feb 28, 2024 at 1:46pm
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1
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asked in Users
Disabling "Pick up" calls from the QueueOur office has users who are in about 6 queues each. Just starting last week users began receiving the pop up box for Pi...
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Feb 26, 2024 at 4:27pm
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asked in Users
Analytics or Report to show what Queues employees are taking calls from?I have multiple queues set up and i want to see what queues my employees are taking calls from. Is there an analytic too...
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Feb 20, 2024 at 9:50am
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asked in Users
Call Queue ManagerCan a Call Queue Manager text from the queue number?Thanks!...
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Feb 19, 2024 at 10:31am
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Answers
asked in Users
Calls made to our RingCentral Call Queue go straight to VoicemailWe are having a critical issue with our RingCentral Call Queue sending calls directly to voicemail. When an inbound is ...
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Feb 27, 2024 at 10:32am
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1
Answer
asked in Users
How to set up Inbound / Call Queues to ring Poly phone only, not the app.Our system is set up with RingCentral on Poly.Routing:Inbound goes to Call Queue. Rings 10 members.Would like these call...
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Feb 1, 2024 at 8:06am
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1
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